Testimonials

Our customers are delighted with our work. Read what they have to say here.

Seanna B.

May 20th, 2016 Beaverton, OR
5 stars is not enough for this company!!! 10 would be better! They were fantastic!!!! I was referred by my neighbor. James came out and gave us an estimate. Explained thoroughly what needed to be done in our shower. He wrote the estimate right there same day as coming out. You can't say that for other contractors. I then scheduled the work. Morning of he phone us to say he'd be a few minutes late. No problem! We just appreciated the call. Very respectful! He worked on the shower all day and explained things again thoroughly. He notified us when an issue came up. Told us to call him if anything was wrong down the line. He even fixed a small patch of grout on my kitchen island for me for free! My 10 year old shower looks brand new!!!!! I can't say enough good things about this company! Stop reading this, call them and hire them immediately! You will not be disappointed!!!!!

Nancy P.

June 23rd, 2015 Washougal, WA

Excellent!  We had severe greenish-blue staining all over the tiles due to either low PH and/or copper in our well water.  After four days of hard work, it looked brand new and has remained stain-free so far.  Would definitely use them again.

Susan B.

December 14th, 2014 Beaverton, OR

My kitchen and bathroom tile look like I just moved in..an unbelievable difference. The owner , James, was personable, knowledgable, and thorough. There is a warranty and I felt the pricing was very fair. I would definitely recommend this company as I had two other bids that did not come close to making me feel that the job would be done to my expectations!

Mary W.

May 15th, 2015 Portland, OR

NW Grout Works cleaned and sealed my well worn tile in the master bathroom. They made it look brand new!! They were absolutely awesome. Extremely professional, diligent, and clean and I was amazed at the finished product.

Linnae A.

May 13th, 2015 Portland, OR

Very professional and reasonable - they did a quality job!

Cheryl S.

May 19th, 2015 Mulino, OR

What we asked him to do was clean the grout in a small shower room. We have hard water from a well, so that's no easy task because the minerals discolor the grout & tile.  What he actually did was so far beyond merely grout-cleaning, we were speechless when we saw his finished work:  he re-grouted the entire shower, completely cleaned all the tile, sealed every corner, and even restored the glass block window to full clarity (scarred by 15 years of well water) which the other bidders on our job said would be impossible to do.

If I could have rated James as A+++ in all categories, I would have. I truly can't convey what a remarkable job he did. When it was complete, my husband and I just stood & stared because every inch of it literally sparkled. In fact, the entire room looked newly-installed -- brand-new rather than just cleaned.  In fact, nearly 3 months later, his work STILL looks spectacular and we still remark upon it. James was a consummate professional and a delight to have in the house. He was conscientious, meticulous and took great pride in his work --which was evident throughout. One particular point stands out: he estimated the time the job would require in advance of our appointment, but did so much extra detail work that he wasn't finished at that stated time. He apologized at length for taking longer than estimated, and offered to clean up and return the following morning to finish the job. Of course we asked him to just stick with it.  In the end, he stayed nearly 3 hours later than planned, performed MUCH more work than we thought he would do, and refused to charge us more than his original estimate!! I can't say enough positive about Northwest Grout Works:  James is an artisan and craftsman. I recommend him wholeheartedly and without reservation.

David C.

March 31st, 2015 Clackamas, OR

They showed up promptly at 9AM, changed into house shoes to keep the floors clean. They explained the process and worked very hard. When they were done at 6PM, my house looked like new. Their attention to detail and level of professionalism was impressive. I would recommend them to anyone.

Louisa E.

February 4th, 2015 Gresham, OR

I was not home for most of the work, but did get back before James finished.  At that time he was applying the silicone caulking around the shower door.  After he finished, he asked me to step inside the shower and inspect the work.  I noted a small area of missing grout in a top corner, which he then filled with caulking.  After I accepted the work, he cleaned everything up.  James told me the sealant and caulking needed to cure for 24 hours before using the shower.  The shower looked like new again.  I've used it since and noticed the grout did not darken with water as it had been.  James was very professional and polite and respected my request not to wear his street shoes in the house.

Jennifer L.

January 12th, 2015 Lake Oswego, OR

James I LOVE our shower and think of you every time I take a shower and don't see the mold - awesome job - best money I spent last year!

Ryen B.

November 18th, 2014 Portland, OR

I was super impressed with him (James) from the second he came and gave me a bid... Showed up on time, took a look at the scope of the project, provided the bid, got me scheduled... but it was the last thing he said to me as he left. "I really appreciate your business." It was very nice to hear this!

(James) Came out today and he did a GREAT job on my shower. I had a bad mildew problem in the corners of my shower and he made it look brand new. Very clean lines, grout work  would hire them again in a heartbeat!

Isabelle G.

June 9th 2014 Portland, OR

Very professional, clean, and careful about not tracking dirt and chemicals through my house on hard wood floors with oriental type rugs. They are coming back in July to do the same process in our second bathroom.

 

Wally L.

June 5th, 2014 Hillsboro, OR

Just in case you might use this letter with potential customers, I want them to know this was an unsolicited recommendation.  I wanted to write you something because I was so impressed with your work on the Hillsboro house we own and are renovating to put on the market to sell.

The tile that you re-did in the kitchen and three bathrooms looks like it was just newly installed.  This is a thirteen year old house that was rented out for eleven years so there was a certain amount of abuse.  Not only did you do a great job, but you were very professional and quick to answer your phone when I needed to reach you.  Lastly, your voluntary offer to help my contractor move a washer and dryer from the upstairs to the garage (I recently had knee surgery and wasn't of much help) along with helping to move the refrigerator and range from the kitchen to the garage was beyond the call of duty. You are as advertised - actually exceeding my expectations not only with your professional results, but with you, James, as a person.  You will do extremely well.  My best wishes.